When you check in at our reception desk, we will ask you to fill out a New Client Form if you have not already done so. This will ask for contact information and your pet’s history so that we have relevant information on your pet.
When you visit us for the first time, if your pet is not a new puppy or kitten, if you can, be sure to bring your pet’s medical and dental records, including records of shots and surgeries, from your previous veterinarian. If you adopted your pet from a breeder, animal shelter or animal rescue, please bring all the papers that were provided to you at the time of adoption. If your pet had a previous owner, bring the records that were supplied to you by the other owner. This information will assist us but we can treat your pet regardless.
We will need to know if your pet has any allergies to food, environment or medication. Please also tell the vet any other information that you feel is important regarding your pet and their health, including recent changes or possible stresses at home.
Prior to your appointment, we recommend that you jot down any concerns or questions that you have so that they are addressed at your appointment.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, personal checks and Care Credit.
For your convenience, ‘drop-off' appointments are available. A 'drop off' means you can schedule to bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so the doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, you will get a call to go over the diagnosis and to give you discharge instructions.
If you have a surgery scheduled we request you drop off your pet between 8:30 and 9:00 am the morning of the appointment. Please also do not feed your pet after 8:00 the night before surgery although water is permitted. Before you bring your pet into the clinic, please walk your animal in advance so they can perform their morning constitutional. We want your animal as comfortable as possible before surgery.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.